About Products & Inventory

As our slogan is “Home of Original Products”, all Kokonano’s products are genuine and original 100%, brand new and unused.

All the products from different categories showcased on the website are normally in stock and will be dispatched and delivered within 2 working days of confirming your orders. Please be noted that last order is dispatched at 5:00 pm.

The website’s system updates the stock of the products regularly, but due to the fact that online orders could be placed any time during the day, it rarely happens that the product you ordered might be out of stock. With apologies in advance for any inconvenience this might cause you, please be assured that you would be informed by the customer service department with any updates, and alternative products would be offered to meet with your satisfaction.

In case of purchased items are not in stock, few customers may inform us with their willingness to wait until the products they ordered are back in stock. In this regard, the customers may experience delivery delay and their orders will be kept under “ON HOLD” status. As soon as the products are back in stock, they will be notified and delivery will be scheduled directly.

During kokonano’s campaigns and promotions, there will be big sale on certain products where customers will shop and save by getting great deals and special discounts – clearly shown on the website as: WAS PRICE – NOW PRICE. These products are available in stock during periods of sales until supplies/quantities last.

Products Titles:

The title of each product listed on the website is quite clear for any visitor and shopper; the main points of each product’s description are comprehensibly given in the title. However, you may notice few titles having at the end the word – “Assorted”, especially in Toys category, which means that this particular product is model assorted; comes in assorted styles, designs/shapes or colors, and each item is sold separately (one piece only). In this case, chosen style/color/shape should be mentioned at Checkout Page, by recording it in “Order Notes”.

 

Products Pictures:

At kokonano.com; What you see is what you get! What you buy is what you receive!

The pictures of the products illustrated and displayed on the website allow you to visualize the item you are purchasing online. Each product’s title matches its picture, and the orders delivered are the actual products you viewed, selected, purchased and confirmed through our website.

However, depending on the shooting environment and screen resolution, the actual product’s size and texture may slightly be different from those shown in the image. Moreover, the product’s color tone may slightly vary due to photographic lighting sources or your monitor settings. For these reasons, your kind understanding is appreciated in this regard.