About Delivery

Delivery Details:

We, at kokonano, deliver your orders directly to your door step!

Delivery is FREE for orders of 20.000 KD or more within Kuwait areas except far areas.

Orders less than 20.000 KD are subject to 1.000 KD delivery charge within Kuwait areas except far areas.

We deliver to most locations in Kuwait; your address details should be given accurately.

Delivery to far areas such as; Mina Shuaiba, Mina Abdullah, Ali Sabah Al Salem, Um Al-Hayman, Sabah Al-Ahmad, Al-Julaia’a, Al-Zour, Al-Khairan, Bneider, and Kabd, is subject to 5.000 KD delivery charge.

Delivery Options:

Delivery takes 1-2 working days depending on the purchased product and area of delivery.

24-Hour Express Delivery is available for selected orders only. Extra delivery charge may apply.

For more information, please contact us on the below details:

  • Mobile: 50240403
  • WhatsApp: 50240403
  • Email: info@kokonano.com
  • Social media accounts:
    • Facebook: Kokonano.com
    • Instagram: @kokonano.com_kuwait

Delivery time: 8:00 am till 10:00 pm

Specific preferred time of delivery could be requested by mentioning it in “Order Notes” cell in “Checkout Details” page, so we would arrange to reach you at the given specified time, though we might not always be able to fulfill all requests.

Express Delivery is not available for the following areas: Al Wafrah, Al Nuwaiseeb, Abdaly, Salmi & Magwa.

Note:

  • Big Pools, Large Home Appliances, Televisions and Items require assembly, installation and fixing can be delivered only by coordinating with us directly after placing the order to schedule delivery and reach you at a convenient time.

 

Pick-Up Details:

Kokonano is an online shopping website only, there is no any physical store. All your placed orders are delivered to your given addresses directly. However, if it is easier and more convenient for you to pick up your order, we will arrange the pick-up option according to the following conditions:

  • The order should be placed and confirmed online, having a digital copy of your order number/confirmation email.
  • Pick-up option could be requested by mentioning it in “Order Notes” cell while checking out; in “Checkout Details” page.
  • You need to contact the customer service directly after placing your order to make sure that every item in your order is available for pick-up at kokonano’s office/warehouse.
  • Office hours may vary by day, so be sure to check the hours before you head out to be able to receiver your order when you arrive.
  • Not all our products are eligible for pick-up on the same day of placing your order, you may need to wait for 1-2 working days to have your order ready for pick-up. Please call us and get more information.
  • If you request to pick up your order, then any added delivery charges will be deducted from your invoice.