At kokonano, we promise to value our customers and respect their trust in us. We offer distinctive customer service constantly with a view to build up a long lasting relationship of trust with our valued customers.
1.Collection of Personal Information and its use:
When you register a free account with kokonano.com, we collect your personal information (your name, shipping address, phone number, email address, date of birth, and some other identifying information) during the registration process, and thus become a registered user. We use such personal information to provide services and customer support to you, to improve the products and services we offer, to provide you with promotional emails and keep you informed of special offers, discounts, and so on, and verify information you give us with third parties (ex. law enforcement agencies or government agencies or financial organizations), if necessary, for fraud screening and prevention purposes in order to protect you from any possibility of fraud or identity theft.
We also collect your financial information (credit or debit card information or bank account details) for billing purposes (processing your purchase of products & obtaining payment) and for the fulfillment of your orders.
We may also collect your IP address, browser type and navigation information (the pages you visit on the site) to analyze the user trends and improve the administration of the site.
We may also collect feedback ratings, reviews and other comments relating to your use of kokonano.com for improvement as well as marketing purposes.
Finally, we may collect additional information about you in other ways not specifically described here (ex. information related to your contact with our customer service team when you respond to a survey) for statistical purposes.
2.Disclosure of Personal Information:
Be assured that we never sell or rent your personal information to third parties in the normal course of doing business; we do our best to preserve your privacy. However, we may share your personal information with third parties such as companies or retailers (whether inside or outside Kuwait) from which we provide the products to you, for particular reasons like competitions, prize draws, activities, technical troubleshooting, etc…
We may share your personal information with a third party if kokonano.com is sold to this party (the purchaser), who will take care of the continued provision of the site and will certainly handle, respect, and protect your personal information so you get the same level of care as that given by us.
We may also share your personal information if the law compels us to do so for any legal proceedings or in case of defending our legal rights.
Kokonano.com uses “cookie” technology (information stored on a web browser that could be later read back from that browser). Cookies enable us to recognize your device by retaining your information that help us provide features such as “Recommended for You”, and thus, allow you to take advantage of such kokonano.com’s essential features.
Cookies also help us improve your experience of the site by tracking your activity, assessing your choices, preparing reports, etc…
Cookies do not contain any of your personal information. If you do not wish to receive cookies, you can simply prevent your browser from accepting new cookies or notify you when you receive a new cookie, although doing so may interfere with your use of the site.
We, at kokonano.com, record all the incoming and outgoing telephone calls for many reasons including; verifying content, quality control, complaint resolution, staff training, detecting criminal activity, etc…
5.Security of Personal Information:
We work hard to protect the security of your personal information against unauthorized access, use, alteration or disclosure. When you are shopping on kokonano.com, we use reasonable security measures, including security access controls, physical security safeguards, information security technologies & policies, procedures to help ensure the appropriate disposal of information;
You must enter your username and password each time you want to access your online account or make transactions on kokonano.com.
Choose your password carefully using numbers, letters and characters, and keep it confidential.
Do not share your personal information with other site users to complete transactions. If you do so, we, therefore, cannot guarantee the privacy of your personal information.
For payment card information, we reveal only the last four digits of your credit/debit card numbers when confirming an order. If you use your Knet card, your Knet pin will be requested. If you use your Visa or MasterCard, the CVV number will be requested. We, of course, give the entire card number to the appropriate credit/debit card company during order processing.
You must log out from your online account when finished.
6.Third-Party Links to Other Websites:
7.Choices of Users:
If, at any time, you do not wish to receive any non-essential emails from kokonano.com (ex. promotional or marketing-related emails, emails announcing changes or new features, etc…), you can simply opt-out of receiving such emails by clicking the “unsubscribe” link at the bottom of any of the emails.
8.Consent of Users:
In any circumstances other than those described above, we will ask for your affirmative consent before we disclose your personal information to a third party.